Refund Policy

RETURN & REFUND POLICY

With respect to any claim that any of the Services were deficient, you must notify us within Three (3) calendar days following our completion of such Services, or portion thereof, comprising a separate task or issue. If you fail to give the Company written notice of such deficiency within such three (3) day period, the Company will not be required to remedy such deficiency. Provided that you give Company notice in accordance with this paragraph, the Company agrees to use commercially reasonable efforts to remedy such deficiency and, in connection therewith, you agree to give the Company reasonable access to your Computer Systems and Devices covered by the Services if necessary to enable such efforts. If the Company, using commercially reasonable efforts, is unable to remedy any deficiency in Services provided, then the Company, in its sole discretion, may elect to issue you a refund for the deficiencies on Services provided, as specified in this Agreement. You must give us an opportunity to connect and fix the issue during the three day warranty period. If You close-out the remote session, we will not be liable to You for any partial or full refund. If, after using commercially reasonable efforts, we are unable to remedy any deficiency in Services provided, then we may, in our sole discretion, elect to issue you a refund for the deficiencies on the Services provided in the amount deemed appropriate by us. Notwithstanding the foregoing, the Company’s liability to you shall be limited as specified in this Agreement. If it is deemed that a refund should be issued to You, a credit will be issued to the credit card or payment device that was used to purchase the Services.

General Termination & Refunds

You may terminate this Agreement before the expiration of the Term (or any applicable renewal term) for any reason, or for no reason, by sending an email to info@getfelyx.com with the subject line “Cancellation.” Include your stated desire to cancel in the body of your email and reference the Services. Upon receipt of your email, we will send You written confirmation that this Agreement has been terminated and, upon such termination, this Agreement will terminate and we will stop debiting your credit card or other payment method. You may request that we provide to You a refund for any amounts previously billed to You, provided such request is made by You within 3 days from the date You have subscribed to receive any Services and further provided that such Services, or any portion thereof, have not been rendered by us. Once any portion of the Services have been rendered, that portion of the Services is non-refundable. However, we will refund to You a prorated amount of any charges previously billed representing the amount of the portion of Services not yet rendered by us. Once services are rendered they are non-refundable. If you cancel this Agreement at any time before payment of any remaining fees due for the then current Term or period covering the cancellation date, we shall debit your credit card or other payment method after cancellation for this final charge in full and You shall remain liable for all remaining fees required to be paid during the Term. In the event this Agreement is terminated, such termination shall be effective beginning at 12:00 a.m. MST (GMT-7 hours) the day following the date You send email notice to us. Notwithstanding, If you fail to accept an update or amendment of this Agreement (as described in this Agreement), this Agreement shall automatically terminate.

If you choose to terminate your membership, the terms of this Agreement regarding any Content you have uploaded remain applicable. Content that you have posted to the Website, other than Content that has been published, may not be deleted or retired as a result of your termination. We will retain any of your Identity Information only for so long as is reasonably required to fulfill the purposes for which it was collected, but data retained in backups will be removed only as the backups are purged in the normal course of our backup procedures. You acknowledge that the Company is not obligated to provide a copy of your Content or data to You or to any third party, and that upon termination or expiration of this Agreement for any reason, the Company may purge your Content from its servers without notice to You.

We may terminate this Agreement at any time in our sole discretion and terminate your use and access of our Website prior to the end of the Term by sending you a notice of termination to the e-mail address included in your log-in information (which notice shall be effective upon being sent by us) if: i) You violate or breach one or more provisions of this Agreement; or ii) we determine in our sole and exclusive judgment that terminating your access to our Website is advisable for security reasons, to protect us from liability, or to maintain the continued normal uninterrupted operation of our Website and/or the Services; or iii) if, in our sole discretion, we deem that You are abusing the Services by exceeding the level of use reasonably expected from a single account. Upon the termination or expiration of your account or this Agreement for any reason, your right to use the Services and your access to the Services (including any Content you submit) shall immediately terminate, and you must immediately return any materials, software, etc. provided to You by the Company, to the extent applicable. In the event of such termination or suspension, You will not be entitled to a refund of any prepaid fees for any of the Services, regardless whether the same have been rendered by us or not.